The following Terms and Conditions outline the relationship between Seller, Buyer and Idomaster.com.
In order to use the Idomaster.com website, you need to register. Registration on Idomaster.com is free. Please, fill in your correct and complete details.
Once you register, you will receive an email to your email address you have given in the registration form, with a notification to „Activate your account at idomaster.com“ with a verification code. After clicking on a verification code, your registration is completed. If you wonâ€™t click on the verification code within 24 hours of registration, your registration is not successful. And it is necessary to register again.
It is possible to have only one user account on Idomaster.com. In case of duplicate accounts, all your accounts shall be deactivated.
We might block a registered user account for a certain time, necessary until any misunderstandings are cleared. During that period, it is not possible to use Idomaster.com to do any business.
If you want to start selling your products/services through Idomaster.com, first you need to fill in your data, and these will become a basis of our contractual relationship, as well as the basis on which we could start offering your services on Idomaster.com. These data shall not become public and shall not be published on your website. After registration on Idomaster.com, a „General contract on provision of business platform and debt collection“ (contract) shall be concluded between you and Idomaster.com, what allows us to promote your services on your behalf and collect money on behalf of the Seller.
You can complete your data in your profile for the purpose of contract conclusion only once. Therefore, make sure they are correct. In case we find out that your data were incorrect, the payment of rewards shall be suspended.
Based on your registration on „Idomaster.com“, the prices of your solutions and offers shall be increased by a sum of provision for „Idomaster.com“ portal, in the amount of 100%. The Seller then might include his „issued invoice“ into his monthly/quarterly VAT report.
The contract shall not oblige the Sellers to a financial reward in case they will not sell anything. However, it binds Idomaster.com to offer a promoted content and collect money on behalf of the Sellers, which shall be paid out to the Sellers in compliance with these Terms and Conditions.
Users, who already have their solutions added but don’t have their data completed in the profile, shall be asked to do so as soon as possible. If they won’t, Idomaster.com shall not be able to sell their services and their account shall be gradually switched off.
Idomaster.com takes care of invoicing and collecting the payments from the Buyers and consequently, when all conditions are in compliance with these Terms and Conditions, it shall pay out money, after deducting the provisions, to the Seller. Provision for the advertising the services for „Idomaster.com“ portal shall be 50% of each order.Administrator of Idomaster.com is company IDOMASTER s.r.o., Dulovo namestie 4, 82108 Bratislava, Company ID: 51438500, TAX ID: 2120719590, VAT ID: SK2120719590.
The Buyer shall pay for the orders on Idomaster.com always in advance. The money shall be stored by Idomaster.com until a service/product is successfully delivered by the Seller. It is forbidden to provide delivery of the service without an active order from the Buyer, through short messages on Idomaster.com. If Seller starts with the order delivery based on agreement through short messages without an active order, Idomaster.com shall not have any responsibility for financial loss, in case the Buyer does not pay for the order. Messages shall be used exclusively for communication and explanation of any details, such as providing the work samples, sending the graphic portfolio, etc. Abusing and breaking of Terms and Conditions shall end in blocking the Seller and Buyer accounts.
Idomaster.com shall deliver the payment to the Seller only when the service is complete, after approval from the Buyer and after his protection period in the length of 30 calendar days is over. This period can be used for filing a claim, if necessary. In case the order is cancelled for any reason – late delivery, poor quality, service not delivered at all – a payment shall not be credited to the Seller’s account. Seller is evaluated based on his services in so called Rating (stars system). If you have a negative rating (for example because of a late delivery, incomplete delivery, etc.), you probably get a negative rating.
Change your talent into a source of your income with Idomaster.com. It’s easy. Promote yourself, sell, get positive feedback, delivery services on time. Show Buyers that you are a top-quality Seller and your service shall sell better, so, get going and get to your first level as soon as possible.
You can add your solutions in a section „Add your solution“.
All solutions need to be approved by our customer service, usually within approximately 24 hours. The solutions need to be specific and accurate. The Seller shall be selling a specific product or service. In case the solution is incomplete, it will be rejected or deleted.
It’s forbidden to feature other data than those required by Idomaster.com (e-mail addresses, Skype/ICQ/Facebook contacts, external websites or any other contact data) or to guide other users to search for their contact details outside Idomaster.com. At the same time, it is forbidden to publish or promote porn material, extreme or discriminating opinions or any other related content. Solutions shall not breach intellectual property rights or to be immoral. The price for the service shall be final and shall not be upon agreement. Otherwise, the Buyer shall not able to buy the service.
Idomaster.com reserves the right to make minor changes to the solutions, which will contribute to faster approval such as deleting the contact data, changing the category, etc.
The Seller is responsible for the completeness, accuracy and correctness of all data and information related to the Seller and his solutions, not Idomaster.com. Except some minor changes, Idomaster.com does not contribute to the content of the Sellers solutions in any way.
The Seller has the right to delete his solution or to deactivate it for the indefinite period, to add more information, change the description in already published solution. However, in case a purchase had already been made based on the given solution, then it is not possible to change or supplement the given solution in any way, so the other buyers are not misleaded by the rating related to the original solution. However, it is possible to make a copy of a given solution and change or supplement the product description. Publishing the copy of amended solution shall be the subject of an approval as well. In case the Seller has at least one solution active, he is obliged to check notifications, to prevent late delivery of ordered service.
To assure the use of service on Idomaster.com is safe and pleasant, we request our users to follow current laws and rules. In case we come across solutions which break these rules, unfortunately they will be rejected and not published. These are for example products or services such as – cheating on tests, writing thesis on behalf of somebody else, sale of false activities in a form of invalid clicks, reviews or recommendations.
Buyer is a registered user of Idomaster.com, who can easily and safely order services and products form the Seller and pays for them. The Buyer shall pay for the ordered service always in advance and to Idomaster.com account. He shall use credit or debit card to pay for the services and products. As soon as the payment is made, an order shall be activated and send to the Seller. Before the payment, Seller has no information that the order has been made. The money is stored by Idomaster.com until a successful delivery of ordered service or product. Idomaster.com provides 100% guarantee.
It is forbidden to request payment for the order through short messages on Idomaster.com. The breach of this rule shall lead to cancellation of the account. Buyer shall ask the Seller through the message center to send him work samples, work examples, graphic portfolio and other works to prove his experience and to agree on an order. For the protection of the Buyer, it is not allowed to ask for an email address of the Seller, phone/icq number or any other personal data. In case the contact data are exchanged between the Buyer and the Seller, Idomaster.com shall not guarantee compliance with the service or product conditions, such as content, time of delivery, etc. Idomaster.com shall not bear any financial responsibility that might be caused to the Buyer or the Seller due to contact data exchange. It is forbidden to offer any other type of payment apart from methods which are offered by Idomaster.com platform.
It is forbidden to pay for services or products directly to the Seller’s account. If you were asked to do so, or to use an alternative form of payment, please inform us immediately. If any of the above-mentioned conditions are broken, your account shall be blocked. In case of any problems, please try to communicate directly with the Seller. If you need any further assistance, please contact our customer service.
The Buyer selects a solution he wants to order from Idomaster.com. To make the process even more simple, the products or services are divided into categories. Idomaster.com does not provide services or products, it is up to the Sellers who publish their solutions. Idomaster.com charges fees for an advertising space in case the service/product is successfully sold.
Ordering process is fairly simple. The Buyer clicks „Buy now“ at the selected solution. Consequently „Cart details“ appears, with the selected items. Then the Buyer can decide whether he completes the order „Complete payment“ and he will be redirected to a payment gate „TrustPay“, or whether he will continue in browsing other offered services/products and opts „Continue shopping“ and finishes the order later.
The Buyer shall continue to a payment gate „TrustPay“ where he can choose from payment methods. As the order becomes active only after a successful payment, the Buyer shall select an appropriate payment method, based on how quickly he needs to have the order active. Payment with a card activates the order immediately. Idomaster shall activate the order the moment, the money is credited to Idomaster.com account. The Buyer shall receive a tax document in a .pdf form for the product/service he has bought.
The prices of services/products bought on Idomaster.com are increased by a charged provision. The provision accounts for 50% of the total order sum. Provision is single shot, in case the service is not delivered or cancelled, its returnable.
The commitment of the Buyer to pay the price for ordered services/products is due the moment the price of the order is received on the Idomaster.com account.
After the order is completed, the website sends out automatically emails to both parties. The Buyer receives purchase confirmation including the invoice and the Seller receives notification about a new order.
Idomaster.com shall issue an invoice on behalf of the Seller based on the General Contract, which has been concluded between the Seller and Idomaster.com. Based on the Contract, Idomaster.com shall have the right to receive money on behalf of the Seller and the Buyer shall have the possibility to include the invoice issued on behalf of the Seller into his accounting system.
In no case shall the Seller send completed order without further notification about a new order. The Seller can see his order in his user account, in My tasks.
In case the Buyer shall not pay the sum for the ordered product/service in the full amount and on time, the Seller shall not start with the delivery and so the contract automatically terminates.
It is forbidden to offer any other form of payment other than Idomaster.com offers. It is also forbidden to pay for the services/products directly to the Seller (to his bank or other account). In case the Buyer shall be contacted by the Seller and asked to use an alternative form of payment, the Buyer shall be obliged to inform the customer service of Idomaster.com immediately.
Warning! The users registered on Idomaster.com shall not provide any data directly related to the work with money on their bank accounts. All forms of electronic banking, which are used for the payment for the ordered services/products on Idomaster.com are executed directly on internet websites of the bank. Idomaster.com provides information about a successful or not a successful payment, name of the registered user or bank account number (so the administrator is able to identify the payment). Idomaster.com in no case gets to know any further information, such as login details for the electronic banking or the balance on the bank account of the registered user.
Idomaster.com shall be not liable for fulfilment of commitments of the Buyers arising from the Contracts concluded with the Seller. We shall also not be liable for potential statements of the Seller about the nature and characteristics of offered services/products. The Seller bears full responsibility for not delivering the ordered product/service, or for the late delivery, or for the delivery of the service/product that does not have the requested quality. Idomaster.com only provides electronical system and advertisement space for the communication between the Seller and the Buyer for the enforcement and consequent clearance of the claim, so both parties are satisfied. Despite the fact that Idomaster.com shall not bear these responsibilities, the way how the Idomaster.com works in compliance with these Terms and Conditions, it protects the Sellers against dishonesty of the Sellers and therefore the Buyers shall follow the Terms and Conditions for their own sake.
Each user is responsible for the transfer of the documents, for their scanning against viruses or malware. Idomaster.com shall not bear any responsibility for potential damages caused by incorrect use of the website, its contents or damages caused by the data transfer. The Seller shall deliver the order complete and on time. The Seller shall keep the conditions he gave himself in the published solution when providing the advertised content (mainly amount, quality, characteristics, delivery times, etc.) and he shall follow the instructions of the Buyer, which are part of the order. If he doesn’t do so, the Buyer shall have the right to cancel the order. In case it is not possible to meet the instructions made by the Buyer or are inappropriate, the Seller is obliged to inform the Buyer about it. If the Buyer insists on his inappropriate instructions despite being informed by the Seller, the Seller has the right to cancel the order.
After the change of the order status to „Awaiting approval“ the Buyer has 48 hours to approve or disapprove the given order. In case the Buyer agrees with the result, he shall click directly in the order on „Accept solution“ and leave the Seller his rating through stars – maximum number of stars is five.
In case the Buyer is content with the result, he shall click directly in the order on „Refuse solution“ and in case he is willing to give the Seller the possibility to remove defects in the delivered order and he shall send his remarks to the Seller, Seller shall be obliged to incorporate them within the given period, which takes the same time as was the original delivery period. To re-deliver the order with incorporated remarks, the Seller shall proceed the same way as he proceeded when delivering the order for the first time, i.e. he clicks again „Publish“. Still, it is possible to repeat this process again.
If the Buyer shall not approve or disapprove the solution within 72-hour period, the order shall be automatically marked as delivered and complete on behalf of the Seller.
The Seller shall bear the sole responsibility for delivering the order which is in compliance with the conditions of the concluded Contract, i.e. poor-quality or late delivery. The Buyer shall be entitled, not obliged, to provide the Seller with a sufficient period for the amendment of the order. In case the Buyer is not content even after additional period provided by the Buyer to the Seller to amend the order, he shall click „Refuse solution“. In that case, the Seller shall not be authorized for the payment of his order.
The Buyer shall have the right to cancel the order, in case NO work result has been delivered to him by the Seller yet, however, it negatively influences his rating. The Buyer shall become an owner of the property rights of the result of the order only after its approval. As a proof he has an invoice, which is also a proof of purchase.
The Buyer shall have the right to cancel the order in case the Seller shall not follow conditions he has advertised (quality of published content, delivery time).
The Seller shall have the right to cancel the order in case he has not started with the work yet, in case he has not delivered any part of the service/product. However, in case the Seller cancels the order without a sufficient reason, he might receive a negative rating. As a sufficient reason we see mainly impossibility to deliver the service/product based on Buyers instructions due to objective reasons. The Seller is obliged to inform the Buyer about that fact through a short message on Idomaster.com.
In case the price for the ordered service/product has been paid already, Idomaster.com shall return the money to the Buyer within 48 hours from the order cancellation.
If the Buyer or the Seller cancel the order without an appropriate reason, they shall receive a negative rating.
In case the order has been processed, it is not possible to cancel it. The Buyer shall have the right to file a claim for the service/product within 30 days from the order delivery. Requests delivered after this period, shall not be accepted.
In case of any problems, the Seller as well as the Buyer are obliged to communicate with the other party in the first place. However, if the Seller or the Buyer need assistance, they can contact the customer service at info(at)idomaster.com. All emails are answered within 48 hours.
If the order has been cancelled, IT IS NOT possible to re-activate it. In case you want to place the same order, you need to place a new one on Idomaster.com.
The Seller and the Buyer are allowed to communicate about the order solely on Idomaster.com, but the Buyer and the Seller cannot use it to share their contact details or to make an agreement for the purpose to sell the goods outside the Idomaster.com. Idomaster.com shall have an access to such communication in order to control its content and compliance with the commercial terms, and the users shall agree with that. Any information provision and exchange of information shall be done solely through the Idomaster.com portal. This is the only way to guarantee the safety of the Seller as well as the Buyer. In case the Seller commences with the order delivery based on incentive from the short messages without an active order, Idomaster.com shall not bear any responsibility for a financial loss, in case the Buyer shall not pay for the order. At the same time, it is strictly forbidden to send any spam thorough the short messages, i.e. repeating or mass advertisements or any other bothering content.
Short messages shall be used solely for communication and explanation of details, such as delivery of work examples, work samples or portfolios, etc.
Idomaster.com shall not be responsible for any potential false statements on character or characteristics of the advertised service/product. The Seller shall be solely responsible for not delivering the advertised content or for late delivery or for the poor quality of the ordered product/service. The Seller shall not act in conflict with good manners, conventional traditions of ethics, he shall not act in a discrimination, not a good-natured way, unfairly, using miscue, trick, threat, clear irregularity of contracting parties, etc. It is forbidden to mislead the Buyers in any way, to state untrue, incomplete or inaccurate information on the content or conditions of delivery. It is forbidden to perform activities which could be classified as unfair competition.
Idomaster.com provides only electronical system and space for communication between the Sellers and the Buyers, to file and clear the claim, in a satisfactory manner for both parties. Despite the fact that Idomaster.com shall not bear these responsibilities, the way how the Idomaster.com works in compliance with these Terms and Conditions, it protects the Sellers against dishonesty of the Buyers and therefore the Seller shall follow the Terms and Conditions for their own sake.
It is strictly forbidden to publish or promote pornography material, illegal activities, coarse, rude or inappropriate services, immoral service or to use the portal for inappropriate promotion. In case the Seller as well as the Buyer break these rules, their accounts shall be blocked forever.
Idomaster.com hereby undertakes to send to the Seller a notification about a new order through a short message or an email immediately after the Buyer pays for the order.
Provision accounts for 50% of the total price of the order. Idomaster.com shall issue an invoice for the given amount. For each order, it is possible to print an invoice, which is a proof of the payment for the services/products. An invoice shall serve as a proof of the sale of the service on Idomaster.com and we have issued it on your behalf.
Idomaster.com delivers revenues to the Seller only when the order is confirmed by the Buyer, as complete and delivered on time. The revenues are then paid to the Seller after the end of the protection period, which is 30 days from the day, when the Buyer approves the delivered order.
To collect the payment from Idomaster.com, it is necessary to fill in data in the profile. The money shall be transferred only to the users who have completed all the data in their profile! It is possible to transfer the money through a bank transfer to the account in an IBAN form. Please make sure, your bank account has an IBAN form.
Attention! Idomaster.com only sends money without any fee to bank accounts in an IBAN form. Sending money to bank accounts out of the European Union shall be charged based on current scale of fees of Fio bank a.s.
General contract shall be terminated anytime, based on termination of the Seller or the Buyer account on Idomaster.com.
The Seller and the Buyer are both authorized to terminate the Contract on Idomaster.com immediately, through the request for account cancellation, i.e. please click on „Delete my profile“ without stating any reason. In that case, Idomaster.com cancels the user accounts and deletes all data.
Idomaster.com shall be authorized to terminate the Contract only with a relevant reason. Among relevant reasons are coarse and repeated breach of the Terms and Conditions, mainly abusing of short messages for sending out offers, contact details and subsequent work without a prior active order or agreement on business relationship out of Idomaster.com.
Idomaster.com shall be authorized to cancel the user account of the Seller, without notification, in case the Seller does not use his account (there is no activity) for more than one year.
The Seller shall be responsible for the defects of the product at the time of handover by the Buyer, as well as the defects that occur within the warranty period. He is also responsible that the product should have characteristics that were advertised by the Seller and that during the warranty period, the product shall be capable of use in a usual manner.
Warranty period is 24 months, from the date of the product handover. Invoice, issued by the Idomaster.com to the Buyer, serves as a warranty letter.
The Buyer shall file a claim in a form of an email on Idomaster.com directly to the Seller. The Seller is obliged to confirm the acceptation of the claim, as well as the repair works and the time of their duration.
If there is a defect that could be removed, the Buyer is authorized to request the defect removal free of charge. The Seller is obliged to remove the defect without a delay. If there is a defect that could not be removed and prevents the proper use of the product as it is specified in the order, the Buyer shall have the right to withdraw from the contract or he could ask for a replacement. The same is valid in case of defects that are possible to be removed, but the product cannot be used due to repeating occurrence of the defect or a due to a bigger number of the defects. If there is a defect that could not be removed but does not prevent the product to be used properly, the Buyer is entitled for an adequate discount.
The Seller is obliged to deal with the claim within 30 calendar days. After this period, the Buyer – consumer has the right to withdraw from the Contract or the right for the replacement.
Idomaster.com shall not guarantee to meet the commitment of the Buyers arising from the business relationships concluded with the Seller. Idomaster.com shall not be responsible for potential incorrect statements of the Seller about the character and characteristics of the advertised content. The Seller himself shall bear sole responsibility for not delivering the advertised content, for late delivery or for the poor quality of the delivered product/service. Idomaster.com provides solely only an electronic system and space for communication between the Seller and the Buyer for the filing and clearing the claim, so both parties are satisfied. Idomaster.com supports the fact that all disputes are solved directly between the Buyer and the Seller. If such initiative fails due to any reason, both parties are allowed to contact directly the customer service of Idomaster.com. For the disputes removal, Idomaster.com shall use all available resources and tools. Idomaster.com shall have the last word at any dispute removal. Despite the fact that Idomaster.com shall not bear these responsibilities, the way how the Idomaster.com works in compliance with these Terms and Conditions, it protects the Sellers against dishonesty of the Buyers and therefore the Seller shall follow the Terms and Conditions for their own sake.
If it is not stated otherwise – in individual conditions and description of a specific service – the Buyer shall become a valid owner and he receives all intellectual properties by the delivery of the paid service/product. Under the condition that all rights of the Seller were met and the purchase process as well as delivery process were performed correctly.
Idomaster.com contains user generated content, such as pictures, photos, videos and other audio-visual materials (hereinafter „User Content“). Idomaster.com does not control the user content for breach of copyrights, protection trademarks or brands. Idomaster.com shall not bear any responsibility for potential breach of copy rights or other rights of the intellectual property from the Seller’s or the Buyer’s side. In case you find similar content on Idomaster.com, after notification, it will be removed from the website. The Buyers and the Sellers are both legally responsible for all photos, video materials and other audio-visual materials used when placing the advertisement on Idomaster.com. Copying the texts or pictures is a criminal offence in compliance with relevant legal norms of the European Union. When uploading the pictures, Idomaster.com user shall be an owner of the given picture, video or other audio-visual material when placing the advertisement or when it is sold as a service or a product to the Buyer. Idomaster.com reserves the right to use all audio-visual materials published in the advertisements for the promotion and marketing purposes of Idomaster.com and its users, without any right for payment.
In case the offered product or a service is a copyright work, after delivery of the order, the Buyer shall receive all rights for the use of the copyright work, so the purpose of the business is met.
By sending his personal data, registered user grants Idomaster.com with an approval to process his personal data provided to IDOMASTER s.r.o., in compliance with the law no. 122/2013 Coll., on personal data protection, with an aim to process data for the payment of financial resources and other marketing processes and sending occasional commercial information in a form of an email. It is mainly an approval with the use of provided name, address, photo and image material in announcements and websites. The Seller and the Buyer herewith declare that they are aware of their rights based on law no. 482/2002 Coll, they have granted their approval voluntarily and they are free to hand it over anytime at the administrator’s address.
In case of expiration of the legal relationship between Idomaster.com and a registered user, Idomaster.com shall be obliged to assure the personal data, provided by the registered user are disposed of.
Idomaster.com shall be responsible for the safety of personal data provided by the registered users. Idomaster.com hereby undertakes to maintain confidentiality of personal data of registered users. The administrator is also obliged to maintain confidentiality of all facts that he has learnt in relation to realization of rights and duties arising from the legal relationships coming into existence between registered users themselves.
The Sellers shall also be obliged to maintain confidentiality of all facts he has learnt in relation with realization of right and duties arising from legal relations coming into existence between registered users themselves.
All information about the users is private and safe at all times.
One physical entity / legal entity shall have just one user account on Idomaster.com. In case of duplicate accounts, the latter shall be blocked by the administrator.
Idomaster.com shall assure customer service so we could be able to help you with your questions, orders and deal with website problems. Our team nonstop monitors the website, so we can assure cleaning from spammers or inappropriate advertisements.
Idomaster.com shall provide additional protection guaranties for the Sellers as well as for the Buyers, so the basic legal requirements for the consumer protection are met, it meets information obligations of the Sellers given in these Terms and Conditions.
Consumer protection in compliance with these Terms and Conditions does not relate to the Buyers who act within their enterprise activity or their profession and to legal entities. In case of any doubts, it is believed that the Buyer is a consumer.
Each Seller shall be obliged to keep legal provisions on consumer protection in relation with the Buyers. The Seller shall not bind the delivery of his advertised content to the delivery of some other advertised content. It is strictly forbidden to use false business practices against the Buyers.
In case the Seller provides the Buyer with a service/product and the Buyer has not ordered it, the Buyer is not obliged to return or store it, and any other claims of the Seller against the Buyers are out of question. The takeover of uncalled product/service by the Buyer shall not equal to the acceptance of the offer and so the Buyer shall not be obliged to pay for the product/service. By an uncalled product/service, we also mean any other repeating provision of products/services provided to the Buyer based on previously concluded Contract, in case the Buyer has not asked for it. In case the Seller does not prove otherwise, any repeated provision of a service/product is considered as uncalled.
Idomaster.com shall return to the Buyer a down payment for a service, latest until 3 days, by clicking the button „Refuse solution“ through a transfer to the Buyer’s bank account.
However, Idomaster.com shall recommend easier possibilities offered by Idomaster system, in case the Buyer is not content with the delivered product/service, before he uses his right to withdraw from the Contract:
1. Cancel the order without any sanction and with a money return warranty or a corrective action guarantee.
2. Contact the Sellers with a request to incorporate the remarks and deliver the ordered service/product again. If the Buyer withdraws from the Contract which subject was the delivery of a service and the Buyer has granted explicit approval to the Seller to start with the execution of the order, the Buyer – consumer – is obliged to pay the Seller a price for a true fulfilment until the date when the withdrawal from the contract has been delivered (aliquot part of the price). However, the Buyer loses the right to withdraw from the Contract when the immaterial content of the order has been provided.
- the subject is the purchase of the electronic content stored otherwise, not on a material carrier, he agrees with its delivery if he has made the payment and the service has been delivered to him. In compliance with §7 par.6 item l of the law no. 102/2014 on Consumer protection at the sale of goods or provision of services based on distance concluded Contract or Contract concluded out of operation premises of the Seller,
- the subject of the Contract is the provision of the service and the service has already been provided in the full extend (based on Buyers approval),
- the subject of the Contract is a product elaborated based on specific requirement of the Buyer, product made to measure or a product made specially for one customer,
- the subject of the Contract is an electronic content not provided on a material carrier, if it has been already provided (based on Buyers approval).
The Buyer shall have a right to file a claim for thee product/service after the purchase, within 10 days from the purchase of the product or service. In case the Seller rejects the claim or does not reply at all within 10 days from the day of its delivery, the Buyer has the right to file a proposal for commencement of alternative solution of the dispute through an alternative dispute resolution (hereinafter ARS subject), in compliance with law no. 391/2015 Coll. ARS subjects are entities and authorized legal entities in compliance with §3 of the law no. 391/2015 Coll. The proposal could be filed in a way defined by a law §12 no. 391/2015 Coll.
The consumer shall file a claim also through a platform for alternative dispute solution of RSO, which is available online on https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN.
Alternative dispute resolution shall be used only by a consumer – physical entity who does not act within his enterprise activity, employment or profession when concluding and executing his consumer contract. Alternative dispute resolution applies only to the dispute between the consumer and the Seller, arising from the consumer contract or is related to the consumer contract. Alternative dispute resolution applies only to the distance concluded contract. Alternative dispute resolution does not apply to disputes, where the dispute value does not exceed the sum of 20 EUR. ARS subject could ask from the consumer the payment of the fee for the commencement of the alternative dispute resolution, maximum up to the amount of 5 EUR incl. VAT.
When using the IDOMASTER s.r.o. website, we do not record any information, based on which we could be able to identify you.
All information is anonymous. We only record your movement on our website so we could be able to have a better overview about how our website is being used and so we could create a better content and functionality. We receive the information through a file called cookie.
Cookie is a text file which is sent to your browser by our website. Your browser then saves this file into your computer, phone or other device which is connected to internet.
Cookie files will be deleted themselves after several months (based on setting in your browser). However, they will be automatically activated the moment you visit our website again.
These Terms and Conditions were written in a good will, to meet legal conditions and amendments of correct business relationships among the administrator Idomaster.com, the Sellers and the Buyers.
These Terms and Conditions are binding for the administrator Idomaster.com and for the registered users.
Idomaster.com shall have the right to amend or complement these Terms and Conditions anytime. Legal relationships arising from the Contract on work concluded between the Seller and the Buyer are always governed by the regulations of Terms and Conditions valid at the time, when the Contract has been concluded.
To solve the potential disputes between Idomaster.com and the registered users and among the registered users themselves, general courts are used. Administrator and the registered users hereby undertake they shall first try out of court solution of the potential disputes through an agreement of disputing parties.
Registered users are obliged to solve potential disputes directly with each other through short messages on Idomaster.com. When necessary, any party shall contact our customer service with a request for help.
If the dispute between the registered users shall not be solved by means provided by Idomaster.com system, administrator – Idomaster.com is obliged to ask the registered user to inform him about the name and surname (or a business name) and contact data of the other party included in the dispute.
Registered user shall be able to contact Idomaster.com customer service anytime, with questions, claims, requests or problems related to the functionality of the website.
- e-mail address: info(at)Idomaster.com
Controlling bodies, which you can contact in case you have claims or suggestions, are local Trade Licensing Offices which are responsible for the supervision over keeping the obligations, which arise from the Trades Licensing Act and from the specific regulations, if these are related to trading entrepreneurs, then it is Office for the Personal Data Protection, which is responsible for supervision over the personal data protection and takes part in the basic right and freedoms of the physical entities protection, at processing their personal data, and finally Slovak Commercial Inspection, which is responsible for supervision over keeping the legal regulation of the consumer protection, among others.
These Terms and Conditions were elaborated in compliance with:
- law no. 40/1964 Coll., Civil Code as amended,
- law no. 513/1991 Coll., Civil Code as amended,
- law no. 618/2003 Coll. on Copyright and related rights (copyright) as amended,
- law no. 250/2007 Coll. on Consumer protection as amended,
- law no. 102/2014 Coll. on Consumer protection at the sale of goods or provision of services based on distance concluded Contract or Contract concluded out of operation premises of the Seller,
- law no. 22/2004 Coll. on electronic sale as amended,
- law no. 122/2013 Coll. on personal data protection as amended.
Rights and duties arising from the legal relationships established on Idomaster.com, which are not explicitly amended in these Terms and Conditions, are governed by relevant regulations of the above-mentioned laws and other legal provisions valid in the Slovak republic.
Also, if the registered user is a citizen of another state other than the Slovak republic, the legal relationships established on Idomaster.com are governed by a rule of law of the Slovak republic.
No part of these Terms and Conditions shall be subject to copying or shall be spread in any way without a prior approval by the Administrator.
These Terms and Conditions shall come into force on: May 1, 2018